Things I’ve Said.
Hear them.
Every now and again, I get to chat with interesting people on podcasts. Here are a few of my favorite conversations.
Conversations That Matter, a Uniphore Podcast (Oct 2023): I speak with Randy Ksar about the rush to AI, how to center humans in AI applications, and my pun game.
Design Chats (Oct 2022): We discuss how to approach tackling ambiguous design problems, including stakeholder navigation.
Presentable with Jeff Veen and Rebecca Evanhoe (Sept 2021): A good one for overall design and designers who are not necessarily conversation AI-focused.
Voicebot.ai with Bret Kinsella and Rebecca Evanhoe (Aug 2021): One of the best cited resources in the field, this was a cool one to be on. Spoiler: Things get heated with Bret and me.
The Future is Spoken with Shyamala Prayaga (2021): We really dig into AI privacy and standardization issues.
Content Strategy Insights with Larry Swanson and Rebecca Evanhoe (2020): Conversation design from a content strategy perspective (with a bit on being more antiracist in design overall)
Design for Voice with Jeremy Wilken (2019): Digging into how to make conversations actually inclusive
Watch them.
Not all my guest lectures, meet-ups or conference presentations get recorded but here are a few I was lucky enough to have shared with me.
Ai4: Automation and Enhanced Patient Experiences (Aug 2023): a panel on the business of using AI in healthcare.
VUX World with Kane Simms and Rebecca Evanhoe (Oct 2021): Usually a podcast, we got to be on live event version of the show
How to document conversation design (with Rebecca Evanhoe) Voiceflow webinar
A reading from Conversations with Things (with Rebecca Evanhoe) SXSW 2022
How Process Helps You Avoid Pitfalls (with Rebecca Evanhoe) L3-AI 2022
Read them.
Books // Co-author, Conversations with Things, a practical and strategic guide on UX for chat and voice
Contributor, Engaged, Amy Bucher’s book on behavior change
Blogs // I often blog for Grand Studio and on Medium on topics like designing for inclusivity in voice-first products, or designing conversations for high-stakes scenarios.
A recent favorite is this on for Pragmatic Institute on designing in ambiguity.